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Starbucks’ meticulous policy manual shows employees how to optimize profits. Too bad it undercuts basic customer service.
By Joel Spolsky

How Hard Could It Be?: Good System, Bad System

This entry was posted on Wednesday, July 30th, 2008 at 10:28 am and is filed under English, Innovation, Readings. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.