Joel Spolsky’s most recent essay is called “Seven steps to remarkable customer service“. Here are the main topics:
This makes so much sense, I can’t believe why so few companies do it, and insist on treating costumers as “the enemy”.
If you are in Portugal, you sure know what I’m talking about. It defies logic.
Well, I’ve been keeping busy. Not posting doesn’t mean that I’m inactive.
Documentary
In December I did a workshop on “Low Budget Documentary“. It resulted on a 5 minute film, my first. It’s not a masterpiece, but I’m rather proud of the effort. Once it’s released in theatres, I’ll let you know 
This got my passion for film going again. I’m reading the book “It’s only a movie”, about the life and work of the great Alfred Hitchcock. And I have plans for some other experiences in digital video.
Production Course
Last month I handed the final report for the Performing Arts Management and Production course I did last year. Mission accomplished. Now I have the training to work in this wonderful (hmmm) area. I love culture and the arts, but am not naïve to think it’s all fun and games. I’d love to give it a try though.
Reading
Shalimar the Clown, by Salman Rushdie
Screenwriting, part of a Filmmaking course
Obscena, new Performing Arts magazine